Operational Services

Janz Tec Desk

Service, repair, complaint.  Via our support portal you can easily request support for a Janz Tec product, order modifications and upgrades and enter repair orders or complaints. Use our service to send your product back to us for analysis (RMA). We will help you to have it repaired, upgraded or replaced as soon as possible.

One web portal for all topics

  • Different support model
  • Inventory of your Janz Tec systems
  • Incident management with guaranteed service levels

Support as required

Hardware-Support

When using your systems, do you have questions about power supply or installation? Would you like advice on the use of systems under special environmental conditions? We are happy to help you! We can also advise you on the design of hardware upgrades and repairs or conversions.

Software-Support

Do you need support in commissioning our systems? We advise you on the configuration of the CODESYS runtime environment. With our many years of experience in optimizing the software of our systems, even demanding challenges can be solved precisely and quickly.

Any questions?
Feel free to contact us.

As an experienced software developer, Jona Ostermann is your technical contact for your support. He supports you with your hardware, software and complaint requests as well as all other concerns regarding the Janz Tec Desk.