Operational Services
Support
Service, repair, conversion. Via our support portal you can easily request support for a Janz Tec product, order modifications and upgrades and enter repair orders or complaints. When billing your support cases, you can choose between different billing options.
Support processing
-
Uncomplicated processing of your support requests via the Janz Tec Desk
-
Transparent overview of current and historical tickets
-
Access from multiple contacts to individual tickets
-
Transparent insight into quotas and services
-
We not only support you with our architecture, but also with the configuration of the CODESYS runtime environment and systems from partners
Don’t have any login data yet?
Feel free to contact:
Do you have login data?
Here’s how to register:
Billing options for support cases
- Contract – you book your support directly when purchasing the device.
- Contingent – you purchase hourly support in advance.
- Support on demand – you will be billed according to effort.
Support as required
Hardware-Support
When using your systems, do you have questions about power supply or installation? Would you like advice on the use of systems under special environmental conditions? We are happy to help you! We can also advise you on the design of hardware upgrades and repairs or conversions.
Software-Support
Do you need support in commissioning our systems? We advise you on the configuration of the CODESYS runtime environment. With our many years of experience in optimizing the software of our systems, even demanding challenges can be solved precisely and quickly.
Product Security Incident Response Team
The PSIRT (Product Security Incident Response Team) is your central point of contact for all issues relating to the cyber security of our products, solutions and services.
ARM Industrial PCs
Janz Tec emPC-A/RPI3(+)
Kontron AL Pi-Tron CM4
Kontron AL Pi-Tron CM3
Kontron AL i.MX8M
Embedded PCs
Compact Industrial PCs
Janz Tec FALCON S903 AI
Janz Tec FALCON S530 AI
Janz Tec FALCON S502 AI
Janz Tec FALCON active B-203
Janz Tec FALCON active B-204
Advantech UNO-148
Kontron KBox A-250
Kontron KBox A-151
Advantech UNO-127
Modular Industrial PCs
Advantech MIC-785
Advantech MIC-780
Advantech MIC-770
Advantech MIC-770 i-Module
Rugged PCs
Kontron S1901 COBALT
Kontron CG2500
Kontron KBox R-101
Advantech MIC-715-OX
Advantech TS-207
Rackmount Industrial PCs
Janz Tec ATLANTIS SBC 4U
Kontron KISS 1U
Kontron KISS 2U
Kontron KISS 4U
Advantech 4U ACP-4340
Advantech 4U ACP-4020
Advantech 2U ACP-2020
Advantech IPC-631 4U
Wallmount & Desktop Industrial PCs
Janz Tec ENDEAVOUR SBC
Kontron KBox B-301
Kontron KWS 3000
Kontron KBox B-201
Advantech IPC-320
Industrial GPU & AI Solutions
Advantech HPC-7420
Advantech HPC-7485
Advantech UNO-MXM-CB01
Advantech MIC-75GF10
Advantech UNO-258
IoT Gateways
Panel PCs
Janz Tec emVIEW-P (Coming Soon)
Kontron CP Control Panel 6x
Kontron FlatClient ECO-AML/ADN
Kontron KPanel S-AML/AD
Kontron KPanel S-RPL
Web Panels
Kontron WP Web Panel 4x,6x
Advantech TPC-100W
Advantech TPC-100WX
Industrial Monitors
SBC & Boards
Kontron 3.5"-SBC-PTL
Kontron 3.5"-SBC-P100
Datasheet coming soon.
Kontron 3.5"-SBC-RPL
Kontron 3.5"-SBC-AML/ADN
Kontron 2.5"-SBC-AML/ADN
Kontron K4131-P mITX
Kontron K4031-H mITX
Kontron K4021-U mSTX
Kontron K3921-N mSTX
Kontron K3836-Q/R mITX
Kontron K3831-H Thin mITX
Kontron K3841-Q µATX
Kontron K3851-R ATX
Kontron K9051-C ATX
Kontron K3881-C µATX
Kontron K3882-C µATX
Advantech AIMB-787
Advantech AIMB-788
Advantech AIMB-788E
Advantech AIMB-789
Advantech ASMB-817
Advantech ASMB-818
Software
Software manual Linux
Documents & Certificates
ISO 9001:2015
ISO 14001:2015
ISO 27001:2022
REACH Statement
RoHS & WEEE Statement
ARM Industrial PCs
Janz Tec emPC-A/RPI3(+)
Kontron AL Pi-Tron CM4
Kontron AL Pi-Tron CM3
Kontron AL i.MX8M
Embedded PCs
Compact Industrial PCs
Janz Tec FALCON S903 AI
Janz Tec FALCON S530 AI
Janz Tec FALCON S502 AI
Janz Tec FALCON active B-203
Janz Tec FALCON active B-204
Advantech UNO-148
Kontron KBox A-250
Kontron KBox A-151
Advantech UNO-127
Modular Industrial PCs
Advantech MIC-785
Advantech MIC-780
Advantech MIC-770
Advantech MIC-770 i-Module
Rugged PCs
Kontron S1901 COBALT
Kontron CG2500
Kontron KBox R-101
Advantech MIC-715-OX
Advantech TS-207
Rackmount Industrial PCs
Janz Tec ATLANTIS SBC 4U
Kontron KISS 1U
Kontron KISS 2U
Kontron KISS 4U
Advantech 4U ACP-4340
Advantech 4U ACP-4020
Advantech 2U ACP-2020
Advantech IPC-631 4U
Wallmount & Desktop Industrial PCs
Janz Tec ENDEAVOUR SBC
Kontron KBox B-301
Kontron KWS 3000
Kontron KBox B-201
Advantech IPC-320
Industrial GPU & AI Solutions
Advantech HPC-7420
Advantech HPC-7485
Advantech UNO-MXM-CB01
Advantech MIC-75GF10
Advantech UNO-258
IoT Gateways
Panel PCs
Janz Tec emVIEW-P (Coming Soon)
Kontron CP Control Panel 6x
Kontron FlatClient ECO-AML/ADN
Kontron KPanel S-AML/AD
Kontron KPanel S-RPL
Web Panels
Kontron WP Web Panel 4x,6x
Advantech TPC-100W
Advantech TPC-100WX
Industrial Monitors
SBC & Boards
Kontron 3.5"-SBC-PTL
Kontron 3.5"-SBC-P100
Datasheet coming soon.
Kontron 3.5"-SBC-RPL
Kontron 3.5"-SBC-AML/ADN
Kontron 2.5"-SBC-AML/ADN
Kontron K4131-P mITX
Kontron K4031-H mITX
Kontron K4021-U mSTX
Kontron K3921-N mSTX
Kontron K3836-Q/R mITX
Kontron K3831-H Thin mITX
Kontron K3841-Q µATX
Kontron K3851-R ATX
Kontron K9051-C ATX
Kontron K3881-C µATX
Kontron K3882-C µATX
Advantech AIMB-787
Advantech AIMB-788
Advantech AIMB-788E
Advantech AIMB-789
Advantech ASMB-817
Advantech ASMB-818
Software
Software manual Linux
Documents & Certificates
ISO 9001:2015
ISO 14001:2015
ISO 27001:2022
REACH Statement
RoHS & WEEE Statement
ARM Industrial PCs
Janz Tec emPC-A/RPI3(+)
Kontron AL Pi-Tron CM4
Kontron AL Pi-Tron CM3
Kontron AL i.MX8M
Embedded PCs
Compact Industrial PCs
Janz Tec FALCON S903 AI
Janz Tec FALCON S530 AI
Janz Tec FALCON S502 AI
Janz Tec FALCON active B-203
Janz Tec FALCON active B-204
Advantech UNO-148
Kontron KBox A-250
Kontron KBox A-151
Advantech UNO-127
Modular Industrial PCs
Advantech MIC-785
Advantech MIC-780
Advantech MIC-770
Advantech MIC-770 i-Module
Rugged PCs
Kontron S1901 COBALT
Kontron CG2500
Kontron KBox R-101
Advantech MIC-715-OX
Advantech TS-207
Rackmount Industrial PCs
Janz Tec ATLANTIS SBC 4U
Kontron KISS 1U
Kontron KISS 2U
Kontron KISS 4U
Advantech 4U ACP-4340
Advantech 4U ACP-4020
Advantech 2U ACP-2020
Advantech IPC-631 4U
Wallmount & Desktop Industrial PCs
Janz Tec ENDEAVOUR SBC
Kontron KBox B-301
Kontron KWS 3000
Kontron KBox B-201
Advantech IPC-320
Industrial GPU & AI Solutions
Advantech HPC-7420
Advantech HPC-7485
Advantech UNO-MXM-CB01
Advantech MIC-75GF10
Advantech UNO-258
IoT Gateways
Panel PCs
Janz Tec emVIEW-P (Coming Soon)
Kontron CP Control Panel 6x
Kontron FlatClient ECO-AML/ADN
Kontron KPanel S-AML/AD
Kontron KPanel S-RPL
Web Panels
Kontron WP Web Panel 4x,6x
Advantech TPC-100W
Advantech TPC-100WX
Industrial Monitors
SBC & Boards
Kontron 3.5"-SBC-PTL
Kontron 3.5"-SBC-P100
Datasheet coming soon.
Kontron 3.5"-SBC-RPL
Kontron 3.5"-SBC-AML/ADN
Kontron 2.5"-SBC-AML/ADN
Kontron K4131-P mITX
Kontron K4031-H mITX
Kontron K4021-U mSTX
Kontron K3921-N mSTX
Kontron K3836-Q/R mITX
Kontron K3831-H Thin mITX
Kontron K3841-Q µATX
Kontron K3851-R ATX
Kontron K9051-C ATX
Kontron K3881-C µATX
Kontron K3882-C µATX
Advantech AIMB-787
Advantech AIMB-788
Advantech AIMB-788E
Advantech AIMB-789
Advantech ASMB-817
Advantech ASMB-818
Software
Software manual Linux
Documents & Certificates
ISO 9001:2015
ISO 14001:2015
ISO 27001:2022
REACH Statement
RoHS & WEEE Statement
ARM Industrial PCs
Janz Tec emPC-A/RPI3(+)
Kontron AL Pi-Tron CM4
Kontron AL Pi-Tron CM3
Kontron AL i.MX8M
Embedded PCs
Compact Industrial PCs
Janz Tec FALCON S903 AI
Janz Tec FALCON S530 AI
Janz Tec FALCON S502 AI
Janz Tec FALCON active B-203
Janz Tec FALCON active B-204
Advantech UNO-148
Kontron KBox A-250
Kontron KBox A-151
Advantech UNO-127
Modular Industrial PCs
Advantech MIC-785
Advantech MIC-780
Advantech MIC-770
Advantech MIC-770 i-Module
Rugged PCs
Kontron S1901 COBALT
Kontron CG2500
Kontron KBox R-101
Advantech MIC-715-OX
Advantech TS-207
Rackmount Industrial PCs
Janz Tec ATLANTIS SBC 4U
Kontron KISS 1U
Kontron KISS 2U
Kontron KISS 4U
Advantech 4U ACP-4340
Advantech 4U ACP-4020
Advantech 2U ACP-2020
Advantech IPC-631 4U
Wallmount & Desktop Industrial PCs
Janz Tec ENDEAVOUR SBC
Kontron KBox B-301
Kontron KWS 3000
Kontron KBox B-201
Advantech IPC-320
Industrial GPU & AI Solutions
Advantech HPC-7420
Advantech HPC-7485
Advantech UNO-MXM-CB01
Advantech MIC-75GF10
Advantech UNO-258
IoT Gateways
Panel PCs
Janz Tec emVIEW-P (Coming Soon)
Kontron CP Control Panel 6x
Kontron FlatClient ECO-AML/ADN
Kontron KPanel S-AML/AD
Kontron KPanel S-RPL
Web Panels
Kontron WP Web Panel 4x,6x
Advantech TPC-100W
Advantech TPC-100WX
Industrial Monitors
SBC & Boards
Kontron 3.5"-SBC-PTL
Kontron 3.5"-SBC-P100
Datasheet coming soon.
Kontron 3.5"-SBC-RPL
Kontron 3.5"-SBC-AML/ADN
Kontron 2.5"-SBC-AML/ADN
Kontron K4131-P mITX
Kontron K4031-H mITX
Kontron K4021-U mSTX
Kontron K3921-N mSTX
Kontron K3836-Q/R mITX
Kontron K3831-H Thin mITX
Kontron K3841-Q µATX
Kontron K3851-R ATX
Kontron K9051-C ATX
Kontron K3881-C µATX
Kontron K3882-C µATX
Advantech AIMB-787
Advantech AIMB-788
Advantech AIMB-788E
Advantech AIMB-789
Advantech ASMB-817
Advantech ASMB-818
Software
Software manual Linux
Documents & Certificates
ISO 9001:2015
ISO 14001:2015
ISO 27001:2022
REACH Statement
RoHS & WEEE Statement
Any questions?
Feel free to contact us.
Jona Ostermann
As an experienced software developer, Jona Ostermann is your technical contact for your support. He supports you with your hardware, software and complaint requests as well as all other concerns regarding the Janz Tec Desk.
ARM Industrial PCs
Janz Tec emPC-A/RPI3(+)
Kontron AL Pi-Tron CM4
Kontron AL Pi-Tron CM3
Kontron AL i.MX8M
Embedded PCs
Compact Industrial PCs
Janz Tec FALCON S903 AI
Janz Tec FALCON S530 AI
Janz Tec FALCON S502 AI
Janz Tec FALCON active B-203
Janz Tec FALCON active B-204
Advantech UNO-148
Kontron KBox A-250
Kontron KBox A-151
Advantech UNO-127
Modular Industrial PCs
Advantech MIC-785
Advantech MIC-780
Advantech MIC-770
Advantech MIC-770 i-Module
Rugged PCs
Kontron S1901 COBALT
Kontron CG2500
Kontron KBox R-101
Advantech MIC-715-OX
Advantech TS-207
Rackmount Industrial PCs
Janz Tec ATLANTIS SBC 4U
Kontron KISS 1U
Kontron KISS 2U
Kontron KISS 4U
Advantech 4U ACP-4340
Advantech 4U ACP-4020
Advantech 2U ACP-2020
Advantech IPC-631 4U
Wallmount & Desktop Industrial PCs
Janz Tec ENDEAVOUR SBC
Kontron KBox B-301
Kontron KWS 3000
Kontron KBox B-201
Advantech IPC-320
Industrial GPU & AI Solutions
Advantech HPC-7420
Advantech HPC-7485
Advantech UNO-MXM-CB01
Advantech MIC-75GF10
Advantech UNO-258
IoT Gateways
Panel PCs
Janz Tec emVIEW-P (Coming Soon)
Kontron CP Control Panel 6x
Kontron FlatClient ECO-AML/ADN
Kontron KPanel S-AML/AD
Kontron KPanel S-RPL
Web Panels
Kontron WP Web Panel 4x,6x
Advantech TPC-100W
Advantech TPC-100WX
Industrial Monitors
SBC & Boards
Kontron 3.5"-SBC-PTL
Kontron 3.5"-SBC-P100
Datasheet coming soon.